[email protected]
+1 (737) 310-7115
192 Cedar Ln, Cedar Creek, TX 78612
Dispute Resolution and Fraud Analyst with deep experience in high-volume payment investigations, chargeback mitigation, and high-risk e-commerce operations. Adept at navigating Visa and Mastercard rulesets, Regulation E, and emerging NACHA requirements. Demonstrated ability to assess transaction legitimacy, structure evidence packages, and drive down dispute ratios. Brings a forensic, data-validated approach supported by entrepreneurial execution and operational discipline.
Chargeback analysis; Regulation E; NACHA early-2026 large-party rule alignment; transaction description validation; Visa and Mastercard compliance; transaction monitoring; evidence package preparation; case documentation; dispute resolution; fraud prevention and risk mitigation; policy adherence; escalation management; fulfillment tracing.
Managed full order lifecycle for high-value diamond transactions and prepared chain-of-custody documentation. Implemented verification workflows to reduce fraud exposure. Performed returns inspections and tracking analysis to validate refund decisions. Conducted ongoing product research to maintain expert-level category knowledge. Consolidated quarterly sales data across channels for Texas Sales and Use Tax filings. Maintained consistent five-star performance through timely, policy-compliant communication.
Investigated payment disputes using payment server tools and recorded case resolutions in CRM systems. Served as the frontline escalation path for texas.gov, supporting extremely high-volume inquiries across a wide set of public-service issues. Maintained adherence to SLA and process standards while coordinating cross-functional case escalations.
Supported workspace technology setup and maintenance, including operating system re-imaging and VoIP phone configuration. Conducted server and peripheral maintenance and ensured readiness of meeting-room technology for uninterrupted operations.
Delivered multi-queue support for billing, account-level concerns and technical troubleshooting. Resolved customer issues for Elder Scrolls Online and documented outcomes for internal teams.
Supported high-volume seasonal operations and contributed to fast, accurate fulfillment of thousands of daily shipments.
Developed dispute-evidence workflows that improved resolution defensibility and customer satisfaction. Maintained compliant documentation and accurate quarterly filings for a high-risk e-commerce business.
eBay Seller Hub; payment investigation tools; VoIP systems; workstation imaging utilities; bookkeeping and e-filing platforms; SOP documentation tools; Google Workspace.
BARBICIDE Certification — sanitation and disinfection practices (Issued Aug 2025, Expires Aug 2026, King Research Inc.)